PRIVACY POLICY

Last updated: September 2026

1. About This Privacy Policy

RISEN Jiu Jitsu Pty Ltd (ABN 20 701 005 370) (“RISEN”, “we”, “us” or “our”) respects the privacy of our members, prospective members, parents, guardians and visitors.

This Privacy Policy explains how we collect, use, store and disclose personal information in connection with our Brazilian Jiu Jitsu programs, free trials, memberships, website and related services.

We aim to handle personal information responsibly and, where applicable, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

2. Information We Collect

Depending on your interaction with RISEN, we may collect information including:

  • your name, date of birth and contact details;

  • address and other membership information;

  • details of a parent or legal guardian where the participant is under 18;

  • emergency contact information;

  • information relating to free trials, bookings, attendance and memberships;

  • signed waivers, agreements and related records;

  • payment and transaction information;

  • health, injury, allergy, medication or other information you provide that is relevant to safe participation;

  • communications and enquiries you send to us; and

  • other information you choose to provide to RISEN.

For children and young people, we may collect information from or with the involvement of a parent or legal guardian where appropriate.

3. How We Collect and Hold Information

We generally collect personal information directly from you, or from a parent or legal guardian acting on behalf of a child.

Information may be collected when you:

  • book a free trial or class;

  • create or update a member profile;

  • purchase or manage a membership;

  • complete or sign a waiver or other document;

  • contact or make an enquiry with RISEN; or

  • otherwise provide information to us.

RISEN uses Gymdesk to manage bookings, member records, attendance, waivers and related information. Personal information provided through our online booking and membership processes may therefore be collected and stored using Gymdesk’s systems.

4. How We Use Your Information

We may use personal information to:

  • provide and manage classes, free trials and memberships;

  • communicate with members, prospective members, parents and guardians;

  • manage bookings, attendance and member accounts;

  • support the health and safety of participants;

  • respond to enquiries and provide customer service;

  • administer payments and maintain business records;

  • follow up with people who have enquired about or booked a free trial;

  • provide relevant information about RISEN programs, memberships, events or services where permitted;

  • meet legal, regulatory, insurance and administrative requirements; and

  • operate, protect and improve our business and services.

We do not sell personal information.

5. Payments and Third-Party Service Providers

RISEN may use trusted third-party service providers where reasonably necessary to operate our business.

These may include Gymdesk for membership and booking management, Stripe for payment processing, Squarespace for our website, and other professional, technology or administrative service providers where required.

Where payments are processed through a third-party payment provider such as Stripe, payment information is handled through that provider’s systems. RISEN does not store complete payment card details itself.

Some service providers may process or store information using systems or infrastructure located outside Australia. The locations in which information is processed may depend on the provider and its infrastructure and may change from time to time.

We take reasonable steps to use reputable service providers and to handle personal information appropriately.

6. Communications and Marketing

We may contact you in connection with an enquiry, free trial, booking, membership or other interaction with RISEN.

Where permitted, we may also send occasional communications about relevant RISEN programs, memberships, events or services.

You may ask us to stop sending marketing communications at any time by using any unsubscribe facility provided or by contacting us at hello@risenjiujitsu.com.au.

Service-related communications that are necessary to manage a booking, membership or your participation may still be sent where appropriate.

7. Security and Retention

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

Personal information may be stored electronically through the systems and service providers we use to operate RISEN.

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, our legitimate business and record-keeping requirements, and any applicable legal, insurance or regulatory requirements. When personal information is no longer reasonably required, we take reasonable steps to ensure it is appropriately deleted or de-identified, where practicable and subject to the systems and service providers we use.

8. Access and Correction

You may request access to personal information we hold about you or ask us to correct information that is inaccurate, out of date, incomplete or misleading.

Parents or legal guardians may contact us regarding information relating to their child where appropriate.

To make a request, contact us at hello@risenjiujitsu.com.au. We may need to verify your identity before providing access to or changing personal information.

9. Privacy Questions and Complaints

If you have a question, concern or complaint about how RISEN handles personal information, please contact us at:

RISEN Jiu Jitsu Pty Ltd
Email: hello@risenjiujitsu.com.au

We will consider your enquiry or complaint and aim to respond within a reasonable period.

If the Privacy Act 1988 (Cth) applies to the matter and you are not satisfied with our response, you may also have the right to contact the Office of the Australian Information Commissioner (OAIC).

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology or legal obligations.

The current version will be published on our website and will show the date it was last updated.